Help with your account
When you need help with your account, make our Frequently Asked Questions (FAQs) database your first port of call. We hope you find our FAQs easy to search – you can do this either by keyword or subject or by both keyword and subject. We've tried to anticipate all of your queries but should you need further help, contact us directly on support@mindmyhouse.com.
FAQs - Help with your account
- Why can't I login to my account?
- For owners: Are there any tips for searching for a house sitter using Search Function B (Local Sitter Search)?
- For owners: How do I search for the house sitters that normally live closest to me?
- For sitters: I've given up trying to create and save my listing. Can I send you my information by email?
- How do I enable cookies?
FAQs - Finances
- For owners: What are the advantages of having a house sitter rather than a paying tenant in my home?
- For owners: Can I have a house sitter stay in my rented accommodation?
- For owners: Will having a house sitter affect the cost of my home and contents insurance?
- For sitters: What methods of payment do you accept?
- Who pays the bills while a house sitter is on assignment?
FAQs - Help with registration
- For sitters: What methods of payment do you accept?
- Why didn't I receive my activation email? Why aren't I receiving my alert emails? Why aren't I getting responses to my requests for customer support?
- Why should I advertise on your site and not on another more established site?
- For sitters: Is the cost of advertising my house sitting services on your site really the cheapest on the web?
- I've received a registration email containing an activation link URL. Why doesn't clicking on the URL or pasting it into the address field of my browser activate my account?
