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Support Centre

Trouble shooting

I send emails to support, but you won't respond.

If you have sent us a message and haven't heard back, it's most likely that our reply has been caught by your email spam filter. Either that, or your email account provider may be blocking our emails to you. Yes spam is a scourge - but emails from MindMyHouse aren't! In an effort to combat spam many email accounts (especially those connected with work places and academic institutions) have very efficient spam blocking technology in place that may be inadvertently preventing you from receiving important emails from us.

So what's the solution? You will need to ensure that any emails from support@mindmyhouse, alerts@mindmyhouse.com and info@mindmyhouse.com are allowed to bypass your SPAM filter. Usually it's a simple matter of adding these addresses into your email program contacts to allow them to be received.

Also, avoid using your work or academic email address with MindMyHouse as these accounts are most likely to have over-zealous spam filters. It's best to use a free public domain account such as those available with Yahoo Mail or GMail.