This is happening because someone has logged into MindMyHouse before you on the same computer and failed to sign out before they left. The computer still thinks this previous person is logged on to MindMyHouse. To solve this problem, simply choose –sign out' for the previous user. Then you need to quit the web browser (this may be Internet Explorer, Safari or Netscape etc), start the browser up again and try to sign into MindMyHouse.com again. If you cannot sign out first, just quit your web browser, start it up again and then try to sign in again using your usual password and email address. If neither of those options has worked, please contact us directly at firstname.lastname@example.org or contact us via our support form.