To request a testimonial/review from another member, following the steps below:
An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.For house sitters
To add your own testimonial/review for a home owner or house sitter, following the steps below:
An email will go to the person, notifying them that you have written a testimonial for them, which they have to approve.For house sitters
Approvals for home owner listings should only take about 24 hours. If it is taking longer than that, we apologise for the delay. We have found that it's necessary to have a manual check in place, in case someone posts something that isn't appropriate for our service.For home owners
Once you have uploaded you reference/s:
A 'URL' is the link to the document. You can get that from wherever you uploaded the document, usually via a 'Share' button or function. We also advise you convert any Word documents to the PDF format, as many people may not have the Microsoft Word application installed.
Also, please note that there is a limit of five URLs. If you reach this limit, you can try sharing a folder, instead of individual files. That way you only need to use one slot and share as many files as you like.
To share a document, or folder via Dropbox:
To share a document, or folder via OneDrive:
To share a document, or folder via CloudMe:
To share a document, or folder via Google Drive:
We are using the latest map technology to create maps to accompany our listings. If there is an issue with your map not showing the right place, try a less specific address. For example, if your house is at "5 Johnsville Road, Wellington, New Zealand" and nothing comes up, try just searching for "Johnsville, Wellington, New Zealand" instead.
It may also be that the problem is not at your end - a map may have disappeared briefly due to a glitch in our geocoding service provider. Check in again a bit later to see whether it has been restored to its former glory on the site, or send us an email at email@example.com.For house sitters
There are hundreds of other websites, magazines, classifieds and online directories where house and pet sitters can advertise their commercial services. Here at MindMyHouse.com we're trying to do something different by providing a forum for home owners and house sitters to meet for the free exchange of goods (accommodation) with services (house and pet sitting). Our house sitter members should be aware that every home owner they may contact through our site will be expecting their house and pet sitting services for free. However, home owners and house sitters are free to negotiate the exchange of money as suits their particular house sitting assignments. If you require fees for your house sitting services please state this clearly in your listing and in your first contact with the home owner.For house sitters
Any problems saving changes to your listing or your details will probably be due to your sessions 'timing out'. Every time you login to MindMyHouse you begin what's known in computer jargon as a 'session'. The computer starts a clock every time you click on a page or link; if forty minutes passes since your last mouse click, the computer automatically logs you out of that session. Annoying we know! This is done as part of our security protocol - if the computer thinks you have abandoned it, your session 'times out' and no one is able to access your password-protected account areas and information. Next time you login to edit or create your listing simply click on different parts of the site every so often and you'll be fine! If you still cannot save your listing or save changes to your listing or your details don't despair! We can make the changes or paste your information directly into the template for you. Please contact us directly at firstname.lastname@example.org or contact us via our support form.For house sitters
If you're having trouble creating and saving your listing using our online system don't despair! We are committed to providing the highest level of customer support to you our valued members. If you would like to send us your information by email we can paste your listing into the template for you. Send an email to us directly at email@example.com or contact us via our support form.
You'll need to provide all the information that you can see on the 'Edit my listing' page, for each of the fields.
Once you've sent your email to us your listing will be viewable (and searchable) online within 24 hours.For house sitters
Many home owners are cautious about allowing house sitters move into their homes without checking their references/testimonials first. It is strongly recommended that you do provide references/testimonials. These can be from your estate agent or a former or current landlord. They could also be from previous satisfied home owners who have used and enjoyed your house sitting services. Basically the home owner just wants to have some idea of who you are to reassure them that you're not wanted in three states! Also, home owners can easily see which house sitters have references by doing a simple search, so it's a good idea to have references/testimonials to improve your chances of being contacted.For house sitters
To give home owners extra reassurance that you're not a member of the criminal fraternity, it's a good idea to commission a copy of your very own police check, or in other words, a statement from a government authority that proves your "lack of a criminal record". Having this available shows home owners that you're serious about presenting yourself as responsible and trustworthy and may put you ahead of the competition.
The process of commissioning a police check (known variously as a 'criminal record check' in Canada and a 'police certificate' in New Zealand) varies but is a fairly straightforward and inexpensive process.
Your criminal record check should be current (preferably less than one year old).For house sitters
If you don't want your sitter available listing to be viewable online for a time, you can hide it from view by choosing 'Hide my listing' from the 'Edit my listing' option in your account area. However, please note that many home owners search our database for house sitters well in advance of the beginning of their house sitting assignment. If you keep your availability dates set into the future and your listing viewable online you increase your chances of securing future house sitting assignments.For house sitters
Unlike on some of our competitors' sites, our members have complete control over when and how their listings are viewed. Once you've logged into your personal member account area you can choose to create, edit, delete, hide or show your listing at any time by accessing "Edit my listing" from your account homepage. If you don't want to advertise your services or your assignment for a time we recommend you simply choose the 'hide' button at the top of your listing so that it is saved and can be 'shown' again when you next require it. While you don't need to ask us to create, edit or delete your listings for you, we're always on hand for advice if you need it.For house sitters
Adding photos to your photo is now a snap! Sorry, bad pun. First, make sure you are logged in. Then click on the "Edit my listing" link from your Dashboard. If you haven't created your listing yet, it will be created for you.
On the edit listing page, you first need to go to 'Step 2 - Photos'. Once there, click the blue 'Upload' or 'Upload/edit photos' button. This will open our image editor. Then you can drop your pics anywhere to upload, or click the 'Select photos' button to choose images to upload. Works on mobile phones too!
Be patient – it may take a while to upload. When your done, select the 'Return to my listing' link and viola!
Need more details?
You can choose which image to feature on the search results and as the main image in your listing. To do this, click the blue 'Upload/edit photos' button again from your listing, then click the 'star' icon on the thumbnail.
To delete an image, same as above, but click on the 'bin' or 'garbage can' icon instead.
You can also crop your image when it first get's uploaded (but not after, sorry). Please only upload one image at a time, if you want to use the cropping feature. Please also note that your image may appear differently, depending on whether it's viewed on a mobile device, tablet or desktop.
You can upload any image as long as it's a JPEG, PNG or GIF formatted image. For the technical minded, it needs to be less than 8Mb, or less than 4000 pixels across. Captions can be added when you upload an image, or click the 'edit' link under the thumbnail to bring up the caption edit screen.
If your having problems uploading a photo, please check the following in order to help resolve the problem:
1. Logout of MindMyHouse and login again.
2. Refresh your web browser by clicking on the 'Refresh' button in your web browser toolbar
3. Check that your image isn't too large
4. Check that your image has the correct filename (eg. jpg).
6. If that doesn't work, try another web browser, or your phone (yes, we've tested this and it works nicely via your phone).
You are also welcome to send us your images as attachments to firstname.lastname@example.org. We can then try to upload your photos to your listing for you.For house sitters
There are two possible reasons for this. You may have inadvertently hidden your listing or we may have hidden your listing for you because the dates you listed in your sitter available listing had expired.
A week before your availability dates expire we will have sent you an email. This email asked that you either set your availability dates into the future or that you hide your listing from public view (you can do this from your account area) until you would like to advertise your house sitting services again. If you didn't act on this reminder, we will have hidden your listing from view for you.
If this happens and you would like to amend your availability dates after they've expired, simply edit your listing from your account area, taking care to choose dates that are current. To bring your listing back into public view choose the 'Save and publish' option from your listing.For house sitters
When home owners search our database for house sitters they do so by choosing a country name and entering place names in up to two additional fields (city/town, region/state) in a search form. They may also narrow their search still further by typing one or more keywords into the form. If you want to be found by the largest number of home owners keep in mind the following tips when listing area names in your sitter available listing.
For house sitters
In response to feedback from our members we have given home owners a way to advertise for house sitters on our site without committing to a fixed set of dates. We call this a 'variable dates' listing and this can run for 30 days, before being hidden.
Home owners who make use of this site feature need to include some information in their listing about the sorts of occasions and time periods they may need the services of a house sitter.
Home owners please note, without a final fixed date for your assignment, your listing will be automatically hidden by our system after 30 days. The onus is on you to manage your listing.For house sitters
Your listing, once pubished, has its own unique web address (or URL) so you can use it anywhere.
For house sitters – consider your sitter available listing your personal web page on our site. If you are contributing to forums you can use your web page's URL as part of your biographical information so that other people can click on it and see your listing. Or you could include the URL as part of your personalized email tagline or print it out on a business card. Why not? It's a good way to get your sitter available listing out there! Once you have logged into your account area on our site, you can find the unique URL of your listing easily by clicking on 'Edit my listing'. Your web page address should look like this (but with a different number instead of the zeros):
If you paste your unique URL into the address field of your web browser you will immediately see your sitter available listing as it appears on our website. Note that your name and other contact details have been hidden behind a password-protected area on our site so this information is not viewable in this version of your listing.
You can also choose to have your listing hidden from Google searches. Just look for the 'Hide from Google' checkbox on the 'Edit my listing' page, under the 'Miscellaneous' heading.For house sitters
If you are interested in house sitting in your local area, it's a really good idea to opt in to our new Local Sitter Search. This is a way of searching our site which allows home owners to see which of our house sitters normally live closest to them on a map (previously home owners could only see which country our house sitters normally lived in). To appear in our Local Sitter Search you need to create your own sitter available listing (if you haven't done so already) and choose the 'Local Sitter Search' option.
Please note that to appear on the right part of the relevant Search by location map you will need to ensure that you have filled out the address fields in your contact details correctly. For the database to include you on the right map, it is imperative that your address correct and that you type the name of your town/city into the town/city field of your registration form and not the name of your suburb! Note that your location on the map will only be shown to the nearest suburb. We will never reveal your street address or postcode!For house sitters
Please feel free to write your listing in as many languages as you want to. We just ask that you try your best to include an English version of your listing as well. We don't mean to be English-centric but in order to have a global service that is accessible to the greatest number of users we need to have a common language in use on the site. Plus, if you include an English-language version of your listing you'll have a great many more users reading your listing (and replying to it!). If you're not confident about your written English, email our editor an English-language version of your listing (you could put your text through Google's language translator at the following URL: http://www.google.co.uk/language_tools?hl=en to come up with a rough version in English). I'll do my best to correct your text for you while retaining the original meaning of your words. It's all part of the service!For house sitters
Home exchanging, like house sitting worldwide, is a new(ish) global phenomena that has taken off with the advent of the Internet. Many websites now cater specifically for those who want to swap their homes (temporarily) with others around the planet. Here at MindMyHouse, we're focused on creating the world's best resource on all things house sitting. Of course, it doesn't hurt to mention your interest in home exchanging in your listing but if you are at all curious about home exchanging we recommend searching online for home exchange websites. Helen Bergstein of the US-based website Digsville is an expert on the subject of home exchanging worldwide. She has created a well-respected home exchanging website that undoubtedly has all the information you are looking for. It's free to search the listings on Digsville and free to contact home owners with a home exchange proposition. Note however, that home exchanging is all about mutuality, so to be successful as a home swapper it's a good idea to invest in Digsville's annual subscription (MindMyHouse members get a discount on a full membership package) and create your own online member profile to showcase your home and location (with photos of course!).For home owners
Having gone to the effort and (maybe) the expense of registering with MindMyHouse.com as a house sitter member, consider these simple guidelines to help you create the kind of fabulous 'sitter available' listing that you deserve to have and that will attract home owners to you.
For house sitters
A week before the availability dates in your sitter available listing expire we will send you an email. This email will ask that you set your availability dates in your listing into the future or ask that you hide your listing from public view (you can do this from your account area) until you would like to advertise your house sitting services again. If you don't act on this reminder, MindMyHouse.com will hide your listing from view for you. If this happens and you would like to amend your availability dates after they've expired, simply select 'Save and hide' from the 'Edit my listing' page in your account area.For house sitters
The vast majority of house sitting assignments are in the wealthy countries of the west: Canada and USA, New Zealand and Australia, UK and Europe and South Africa. Due to space reasons we've shortened our list of countries to reflect this fact. If you want to select a country such as Ghana or Brazil for your listing, simply choose Africa or South America from the pull-down menu. You can then include more detail in your listing about what you are specifically looking for.For house sitters
Creating your own 'sitter wanted' listing is a great way of gathering offers from interested house sitters without having to do the hard work of searching MindMyHouse.com for a house sitter yourself. Consider these simple guidelines to writing a 'sitter wanted' listing that will provide potential house sitters with enough of the right type of information to know if they really should apply for your house sitting assignment.
For home owners
You can choose to make your listing invisible to Google and other search engines at any time by ticking the 'hide from Google' checkbox on the 'Edit my listing' page, under the 'Miscellaneous' tab. Please note that your listing will still be searchable using the MindMyHouse search if you select this option. Also, it may take Google a while to take note of the changes - sorry but there isn't anything we can do about that.For house sitters
As part of the redesign for version 3, we have made the images in your listings much larger relative to the text. However, to make everything fit well on small screens, medium screens and large screens, we opted for a ‘panoramic’, or horizontal format. If you previously uploaded an image that was in a portrait format, some unfavourable cropping might have happened as we crossed over to the new ‘landscape’ format. To resolve this, can we ask that you edit your listing to delete old, now unsuitable portrait-style listings and upload some new images that work better?
Having said that, we’ve included a new ‘crop’ feature (for new images), which will help you select the best part of your picture, and instantly make it suitable for our new format. This works best when you upload one image at a time, rather than several.
Here is the newsletter as well, in case you want to read it:For house sitters
There may be a few reasons why this has happened:
There are several things you can do to improve your chances at being selected for a house sitting assignment. The most important thing to do is to get your 'Sitter available' listing looking as good as it can.
This would include adding some more details about yourself into your listing. We find that home owners often find it difficult to choose between house sitters, and so having some additional information will always give you an edge.
The following FAQs may also help you:
How do I customize my sitter available listing so that the maximum number of home owners find it?
We also encourage you to add some references or testimonials to your 'Sitter available' listing. For more information about these, please read the following article in our news section:
In addition, you should setup an email alert or two, so that you can be respond quickly when a listing comes up that you are interested in. Competition for house sitting opportunities can be intense sometimes and email alerts are a good way to help you get your application in early. For help in setting up an email alert/s, please see the following FAQ on the subject:
What is an email alert? How I create/delete/edit my email alert?
With regards to your listing, to improve your visiblity, please consider opting into the Local House sitter feature on the site. This makes you available for house sitting locally.
How do I make myself available for house sitting in my local area?For house sitters