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Help Centre

Registration

Do we have an affiliate program?

Sorry, but unfortunately we don't have an affiliate program. We are just a small mom and pop family business and like to keep our site free of advertising etc. Thanks for thinking of us though :)

What methods of payment do you accept?

Our site has been set up to receive payment of your annual membership fee by either your debit or credit card. We're paying a hefty percentage of our gross income to Stripe, a third party merchant services provider, to securely process your payments for us while guaranteeing the security of your financial information. If you don't have your own debit or credit card consider asking to use a friend or relative's card as the card's billing address does not have to match your home address for the payment to go through.

Stripe accepts the following credit and/or debit cards: Visa, Mastercard, American Express, Discover, as well as a few others depending on where you are located.

Please note that we do not automatically renew your memberships after your account lapses (after twelve months).

Is the cost of advertising my house sitting services on your site really the cheapest on the web?

Yes, as far as we can tell, our annual fee of US$20 for house sitters is the cheapest on the web. Our competitors charge the following for a similar service:

  • Housecarers – US$39 per year
  • Trusted House Sitters – US$119 per year
  • Nomador – US$89 per year

Note that these figures in US dollars were correct on 1 Oct 2018. We've also been US$20 since we started in 2005!


We are also free for home owners!

How do I complete payment if I had trouble paying or have credit card problems?

If you registered as a house sitter but had trouble at the payment stage and couldn't quite complete it, don't despair as we are committed to helping you get onboard.

To complete your registration, please register again at the following page:

https://www.mindmyhouse.com/register/member/sitter

The details you previously entered were not stored, so you will need to re-enter your details. Once activated, you will then have your very own feature-packed house sitter account with MindMyHouse which you can start using again straight away!

Why didn't I receive my activation email? Why aren't I receiving my alert emails? Why aren't I getting responses to my requests for customer support?

If emails you were expecting from MindMyHouse haven't arrived in your inbox, it may be caused by one of the following issues:

You accidently entered in the wrong email address when you registered (it happens)
If you think this has happened to you, contact us at help@mindmyhouse.com and we can help.

Your email account provider may be blocking our emails to you.
Yes spam is a scourge - but emails from MindMyHouse (while they are often automatically generated) aren't! In an effort to combat spam many email accounts (especially those connected with work places and academic institutions) have very efficient spamblocking technology in place that may be inadvertently preventing you from receiving important emails from us.

Private free email service providers also offer various levels of spam filtering that may be doing the same damage. If anything in the following list seems to apply to you, your email account software or provider may be using spam blocking technology which is preventing our emails from reaching you:

  • If you have subscribed to our mailing list but aren't receiving our newsletter, MindMyHouse News, in your inbox.
  • If your requests for customer support seem to be going unanswered.
  • If you haven't received a single email telling you that a new house sitting assignment (or house sitter) has become available in your preferred areas.
  • If you registered with our service but the activation email never arrived.

So what's the solution? You will need to ensure that any emails from support@mindmyhouse, help@mindmyhouse.com, alerts@mindmyhouse.com and info@mindmyhouse.com are allowed to bypass your SPAM filter. Usually it's a simple matter of adding these addresses into your email program preferences to allow them to be received.

Also, avoid using your work or academic email address with MindMyHouse as these accounts are most likely to have over-zealous spam filters. It's best to use a free public domain account such as those available with Yahoo Mail or GMail.

Please note that your email address can't actually be harvested from our website as all contact details are hidden behind a password-protected area. So as long as you don't write your email address in the body of your listing (and you don't publish that address anywhere else on the web) you're safe from receiving the endless Viagra listings (aaaaaaaahhhhhhhhhhhhh) at that address.

Note that you don't need to re-register with our service to change your email address. Simply login to your member account area and choose 'Update my contact details'. Type your new email address into the relevant field and it's done!

If I want to remove my listing from your site before my annual membership expires can I have a refund of the unused portion of my fee?

Once you've joined MindMyHouse.com as a house sitter member you are entitled to create and update your listing as many times as you like over the course of a year. You may choose to hide your listing from view for a good portion of that time. Once you've joined we consider your membership fee to have been spent, so we are sorry but we are unable to offer any refunds on membership fees. Please note that your membership is transferable, so don't cancel it, give it to someone who can use it! To transfer your account to someone else you will have to login to your account area and replace all of your information with theirs. Have fun with it!

I've received a registration email containing an activation link URL. Why doesn't clicking on the URL or pasting it into the address field of my browser activate my account?

When you first register as a member with MindMyhouse.com you'll receive an email containing an activation link (URL). You'll need to login to your email account to access this email and then click on the link (or copy and paste it into the address field of your browser) to activate your membership account with MindMyHouse.com. This is part of a system of security protocols we've set up to both validate your email address and safeguard the security of your password-protected membership account area. When you click on the link (or copy and paste it into the address field of your browser), please check that you have the complete URL and that the link doesn't have any spaces in it. If it was too long to fit on one line of the email message, your email program may have introduced a space into it, making it useless. The complete URL will be around 94 characters long, containing letters and a question mark followed by a mixture of letters, symbols and numbers. If you're still unable to activate your account contact us via our support form

How do I cancel/remove/delete my home owner membership?

Home owner memberships do not expire in the same way as house sitter memberships because home owner members have free access to the site. You can choose to hide or delete your sitter wanted listing at any time from your account area. Without a searchable listing, home owner members do not have any visible presence on the site.

If you wish to cancel your house sitter account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

How do I cancel/remove/delete my house sitter membership?

House sitter memberships expire after twelve months if you choose to not renew your account. You can choose to hide or delete your sitter wanted listing at any time from your account area. Without a searchable listing, home owner members do not have any visible presence on the site.

If you wish to cancel your house sitter account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

Please also note that for your information, not all of our home owners create 'Sitter wanted' listings on MindMyHouse. Instead, they can search for house sitters and contact them directly. Therefore, the number of listed house sitting assignments in our search engine is not an accurate indicator of how many actual house sitting assignments there are - there will usually be more than shown.

Can I register as both a house sitter and a home owner and become a dual member of MindMyHouse?

Yes, you can register as both a house sitter and a home owner on our site. This is quick and easy to do.

If you haven't joined yet, jsut select the 'Both (dual member)' option from the Regsiter page.

If you're already a registered home owner, login first, then choose the House sitters area. Then choose Register. Your details will be copied through from your home owner membership.

If you're already a registered house sitter, login first, then choose the Home owners area. Then choose Register. Your details will be copied through from your house sitter membership.

Managing your dual membership on MindMyHouse is simple. You can use the same login details (your email address and password) to view and amend details in both your house sitter account area and your home owner account area during the same session. Please take care when you're creating an listing that you're in the right account area!

If you would like to have different contact details in your two account areas then you will need to register again as a home owner member using a different email address (your password can remain the same).

Can we house sit (and join) as a couple (or family)?

As with every house sitting assignment, many things are negotiable with the home owner.

As a couple, you are probably able to bring more to a house sitting assignment than as a single person – that's a bonus for those home owners who are looking for a couple!

As a family, some of our home owner members prefer childless couples to mind their pets and homes in their absence. Having said that, we have many families with children advertise their assignments with us successfully. 

The country I need to list in my listing isn't listed in the pull-down menu.

The vast majority of house sitting assignments are in the wealthy countries of the west: Canada and USA, New Zealand and Australia, UK and Europe and South Africa. Due to space reasons we've shortened our list of countries to reflect this fact. If you want to select a country such as Ghana or Brazil for your listing, simply choose Africa or South America from the pull-down menu. You can then include more detail in your listing about what you are specifically looking for.