Skip to Content Skip to Sitemap

Help Centre

Help with your account

If I want to remove my listing from your site before my annual membership expires can I have a refund of the unused portion of my fee?

Once you've joined MindMyHouse.com as a house sitter member you are entitled to create and update your listing as many times as you like over the course of a year. You may choose to hide your listing from view for a good portion of that time. Once you've joined we consider your membership fee to have been spent, so we are sorry but we are unable to offer any refunds on membership fees. Please note that your membership is transferable, so don't cancel it, give it to someone who can use it! To transfer your account to someone else you will have to login to your account area and replace all of your information with theirs. Have fun with it!

Why didn't I receive my activation email? Why aren't I receiving my alert emails? Why aren't I getting responses to my requests for customer support?

If emails you were expecting from MindMyHouse haven't arrived in your inbox, it may be caused by one of the following issues:

You accidently entered in the wrong email address when you registered (it happens)
If you think this has happened to you, contact us at help@mindmyhouse.com and we can help.

Your email account provider may be blocking our emails to you.
Yes spam is a scourge - but emails from MindMyHouse (while they are often automatically generated) aren't! In an effort to combat spam many email accounts (especially those connected with work places and academic institutions) have very efficient spamblocking technology in place that may be inadvertently preventing you from receiving important emails from us.

Private free email service providers also offer various levels of spam filtering that may be doing the same damage. If anything in the following list seems to apply to you, your email account software or provider may be using spam blocking technology which is preventing our emails from reaching you:

  • If you have subscribed to our mailing list but aren't receiving our newsletter, MindMyHouse News, in your inbox.
  • If your requests for customer support seem to be going unanswered.
  • If you haven't received a single email telling you that a new house sitting assignment (or house sitter) has become available in your preferred areas.
  • If you registered with our service but the activation email never arrived.

So what's the solution? You will need to ensure that any emails from support@mindmyhouse, help@mindmyhouse.com, alerts@mindmyhouse.com and info@mindmyhouse.com are allowed to bypass your SPAM filter. Usually it's a simple matter of adding these addresses into your email program preferences to allow them to be received.

Also, avoid using your work or academic email address with MindMyHouse as these accounts are most likely to have over-zealous spam filters. It's best to use a free public domain account such as those available with Yahoo Mail or GMail.

Please note that your email address can't actually be harvested from our website as all contact details are hidden behind a password-protected area. So as long as you don't write your email address in the body of your listing (and you don't publish that address anywhere else on the web) you're safe from receiving the endless Viagra listings (aaaaaaaahhhhhhhhhhhhh) at that address.

Note that you don't need to re-register with our service to change your email address. Simply login to your member account area and choose 'Update my contact details'. Type your new email address into the relevant field and it's done!

I've received a registration email containing an activation link URL. Why doesn't clicking on the URL or pasting it into the address field of my browser activate my account?

When you first register as a member with MindMyhouse.com you'll receive an email containing an activation link (URL). You'll need to login to your email account to access this email and then click on the link (or copy and paste it into the address field of your browser) to activate your membership account with MindMyHouse.com. This is part of a system of security protocols we've set up to both validate your email address and safeguard the security of your password-protected membership account area. When you click on the link (or copy and paste it into the address field of your browser), please check that you have the complete URL and that the link doesn't have any spaces in it. If it was too long to fit on one line of the email message, your email program may have introduced a space into it, making it useless. The complete URL will be around 94 characters long, containing letters and a question mark followed by a mixture of letters, symbols and numbers. If you're still unable to activate your account contact us via our support form

I've forgotten my password. How do I find out what it was?

If you've forgotten your password, it's no problem to reset it. Simply click on 'Forgot password' from the login page and we'll send your an email with instructions on how to reset your password.

If you are unable to re-set your password yourself, write to us here at help@mindmyhouse.com from the email account you use with your account and we can manually re-set your password for you.

What is a cookie? Why is it required?

A cookie is a small amount of data that MindMyHouse.com generates for each member every time they log in to the site. This technology allows MindMyHouse.com to streamline members' use of the site. Members need to make sure that their browser is –cookies enabled' for the customisable elements of MindMyHouse.com to work properly. By using this technology, MindMyHouse.com can effectively reduce the time that it takes members to log in, customize their home pages and submit any requests to the site. Please note that even though cookies don't contain any sensitive information they are automatically deleted when you log out of the site.

To enable cookies, you need to have selected the 'accept cookies' option in your web browser to allow the customizable elements of MindMyHouse.com to work properly and to be able to log in successfully. Finding your cookies function can be tricky as it's kept in all sorts of different locations on different web browsers. Try looking in the Tools or Preferences menus. Your cookies function could be hiding under security, advanced settings or network. Once you have found your cookies function make sure that the 'accept cookies' option is set to 'always'.

Why can't I login to my account?

Trying the following may help you login successfully:

  • Cookies Please ensure that you have enabled your cookies. Don't know what this means? This FAQ explains how to enable them.
  • Log out of your account, then delete your existing cookies, then try to login again.
  • Try another web browser or device.
  • Passwords We have so many usernames and passwords these days - it's a wonder we can remember them all! If you aren't sure just which password you've used on MindMyHouse choose the 'Forgot my password' option from your member account area. Once you've received an email from us with a new temporary registration password, try to login again using this new password. If that doesn't work, keep reading down this list.
  • Caps lock key Enter your email address and password again, checking that you don't have the 'Caps lock' key on.
  • Change of login details Did you change your email address or password the last time you logged into the site? It may be that you made a spelling mistake when typing in your new email address or password. If you can't remember what that spelling mistake was see other FAQs in this section for how to be reminded of your login details.
  • Forgot email address If you can't remember which email address you used to register with as a member, try them all in turn with your usual password. If none of your addresses seem to be working we can remind you of the email address you used to register with the site. Fill out our support form here. Sorry but we cannot remind home owner members of their registration email address for security reasons. Home owner members who have forgotten their email address may need to re-register with MindMyHouse.

If none of the above helps, and you still cannot login to the site, please contact us directly at help@mindmyhouse.com or contact us via our support form.

Why can't I save my listing? I was trying to edit my listing but got kicked off the 'edit my listing' page and re-directed to the login page.

Any problems saving changes to your listing or your details will probably be due to your sessions 'timing out'. Every time you login to MindMyHouse you begin what's known in computer jargon as a 'session'. The computer starts a clock every time you click on a page or link; if forty minutes passes since your last mouse click, the computer automatically logs you out of that session. Annoying we know! This is done as part of our security protocol - if the computer thinks you have abandoned it, your session 'times out' and no one is able to access your password-protected account areas and information. Next time you login to edit or create your listing simply click on different parts of the site every so often and you'll be fine! If you still cannot save your listing or save changes to your listing or your details don't despair! We can make the changes or paste your information directly into the template for you. Please contact us directly at help@mindmyhouse.com or contact us via our support form.

I send emails to support, but you won't respond.

If you have sent us a message and haven't heard back, there are several possible causes:

You accidently entered in the wrong email address when you registered (it happens)
If you think this has happened to you, contact us at help@mindmyhouse.com and we can help.

Our reply to you has been caught by your email spam filter
Yes spam is a scourge - but emails from MindMyHouse aren't! In an effort to combat spam many email accounts (especially those connected with work places and academic institutions) have very efficient spam blocking technology in place that may be inadvertently preventing you from receiving important emails from us. So what's the solution? First, check your spam folder. Secondly, you will need to ensure that any emails from support@mindmyhouse.com and help@mindmyhouse.com are allowed to bypass your SPAM filter. Usually it's a simple matter of adding these addresses into your email program contacts to allow them to be received. Also, avoid using your work or academic email address with MindMyHouse as these accounts are most likely to have over-zealous spam filters. It's best to use a free public domain account such as those available with Yahoo Mail or GMail.

I've forgotten my login. How do I find out what it was?

If you have forgotten your email address (ie. your username) and you are a house sitter, just send us an email from another email account with your invoice number and we can get you back online in no time.

If you are a home owner, we're sorry to say that we cannot remind home owner members of their registration email address should they forget it. This is because there is no information that home owner members can provide that would prove their identity to us as required by our security protocols (as accounts are free). If you have completely forgotten your email address, you will have to re-register as a home owner member of the site using a new email address.

What can I do to help keep my personal information on MindMyHouse more secure?

In order to enjoy the protection we provide for your personal information on MindMyHouse.com you need to make sure that you observe the following general protocol:

  • Always log out of MindMyHouse.com at the end of a session!
  • Memorise your password and keep it secret
  • Don't let anyone log into MindMyHouse.com on your behalf if you don't trust them with your personal information

How do I cancel/remove/delete my home owner membership?

Home owner memberships do not expire in the same way as house sitter memberships because home owner members have free access to the site. You can choose to hide or delete your sitter wanted listing at any time from your account area. Without a searchable listing, home owner members do not have any visible presence on the site.

If you wish to cancel your house sitter account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

How do I cancel/remove/delete my house sitter membership?

House sitter memberships expire after twelve months if you choose to not renew your account. You can choose to hide or delete your sitter wanted listing at any time from your account area. Without a searchable listing, home owner members do not have any visible presence on the site.

If you wish to cancel your house sitter account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

Please also note that for your information, not all of our home owners create 'Sitter wanted' listings on MindMyHouse. Instead, they can search for house sitters and contact them directly. Therefore, the number of listed house sitting assignments in our search engine is not an accurate indicator of how many actual house sitting assignments there are - there will usually be more than shown.

Can I register as both a house sitter and a home owner and become a dual member of MindMyHouse?

Yes, you can register as both a house sitter and a home owner on our site. This is quick and easy to do.

If you haven't joined yet, jsut select the 'Both (dual member)' option from the Regsiter page.

If you're already a registered home owner, login first, then choose the House sitters area. Then choose Register. Your details will be copied through from your home owner membership.

If you're already a registered house sitter, login first, then choose the Home owners area. Then choose Register. Your details will be copied through from your house sitter membership.

Managing your dual membership on MindMyHouse is simple. You can use the same login details (your email address and password) to view and amend details in both your house sitter account area and your home owner account area during the same session. Please take care when you're creating an listing that you're in the right account area!

If you would like to have different contact details in your two account areas then you will need to register again as a home owner member using a different email address (your password can remain the same).

How do I update my contact details (eg. name, email)?

You can update your contact details at any time. From your account area choose "My account". Note that if you are both a house sitter and a home owner member of MindMyHouse.com that any amendments to your contact details in one account area will be copied through to the other account area.

How do I change my image avatar?

You can update your image avatar, which is used in all of your email correspondance and testimonials, by clicking on your avatar image at the top right of the screen on any page. Then you can upload a new image. Note that if you are both a house sitter and a home owner member of MindMyHouse.com that any amendments to your contact details in one account area will be copied through to the other account area.

How do I view my payment & membership history (invoices)?

You can view a list of your membership payments on your account page. Select the 'My account' link from your Dashboard and scroll to the very bottom.

How do I change my email address?

To change your email address, you need to be logged in to your account area. Once you are logged in, select the 'My account' link from your Dashboard.

Then simply update your email address, and save your changes. Be especially careful to type your new email address in correctly because if you make a mistake, your next attempt at logging into the site will fail (unless you can remember what your spelling mistake was) and no one will be able to contact you. If you want to test whether you have successfully changed your email address, set up a new email alert. You should instantly receive an auto-email at your new address confirming that you have created a new alert.