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Support Centre

Help with your account

For sitters: I've forgotten which email address I've used to register as a member with your site.

If you've forgotten which email address you've used to become a member of we can tell you what it was. However, reminding you of your email address is a much more complicated process than reminding you of your password. Firstly, attempt to login to the site with your usual password, using all of your email addresses in turn .

If you have forgotten your email address completely, please use our support form to request help. In this blank contact form you will need to provide a contact email address and enough personal information to prove your identity and satisfy our security protocols. This will include your first and last name, your full home address and a summary of your sitter available listing. We can then email you the email address you used to register as a member with