Help Centre

To request a testimonial/review from another member, following the steps below:

• Make sure you are logged in to the site
• Go the 'My testimonials > Request testimonial' section from your dashboard and enter the persons' first and last names into the search form
• Click the 'Request testimonial' button to send your request

An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.

Trying the following may help you login successfully:

• Cookies Please ensure that you have enabled your cookies. Don't know what this means? This FAQ explains how to enable them.
• Log out of your account, then delete your existing cookies AND cache, then try to login again. This WIKIpage explains how to delete them.
• Try another web browser or device.
• Passwords We have so many usernames and passwords these days - it's a wonder we can remember them all! If you aren't sure just which password you've used on MindMyHouse choose the 'Forgot my password' option from your member account area. Once you've received an email from us with a new temporary registration password, try to login again using this new password. If you don't receive the email, check your spam folder. If it's not there, it may be that your account expired over 2 years ago and was removed. If that doesn't work, keep reading down this list.
• Browser autocomplete When you enter your email address and password, check that the web browser isn't 'Auto completing' it with the wrong details! if you need help, try Googling it.
• Change of login details Did you change your email address or password the last time you logged into the site? It may be that you made a spelling mistake when typing in your new email address or password. If you can't remember what that spelling mistake was see other FAQs in this section for how to be reminded of your login details.
• Your account may have expired Unfortunately, as per our Privacy Policy and the General Data Protection Regulation (EU), we only store expired accounts for one year after the time they expired. Sorry about that! If you are not sure whether your account expired or not, please send us a message at help@mindmyhouse.com and we can check for you. If you choose to sign up again with a fresh new account, send us a quick email and we can manually adjust your new membership to bring it in line with the 13 months we offer our renewing members : D. We can also retrieve your older testimonials (if you had any), as these are not deleted :) - just let us know if you want these reinstated after you've joined up again.
• The country you are currently in is on our banned list Yes, we are sorry but we do not support some countries (eg. Russia, Afghanistan, Turkey, Morocco, Oman etc) due to spammers and scammers. If this is the case, just send us an email at help@mindmyhouse.com and we will see if we can assist.
• Forgot email address If you can't remember which email address you used to register with as a member, try them all in turn with your usual password. If none of your addresses seem to be working we can remind you of the email address you used to register with the site. Fill out our support form here. Sorry but we cannot remind home owner members of their registration email address for security reasons. Home owner members who have forgotten their email address may need to re-register with MindMyHouse.

If none of the above helps, and you still cannot login to the site, please contact us directly at help@mindmyhouse.com or contact us via our support form.

Please be assured that your messages are being sent to home owners.

Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.

We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-09-feburary-2014/

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-22-july-2006/

We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site, including email templates. We send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates (if they only have one current set to dates).

To encourage home owners to reply to your messages to them it's a good idea to create your own sitter available listing complete with three nice photos of your choosing. Until you create your own listing, home owners can't add you to their favourite house sitter candidates. Having a listing on our site will show home owners that you are a real person who deserves a reply!

Also, we have a feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list:

https://www.mindmyhouse.com/sitters/messages/sent

If you've forgotten your password, it's no problem to reset it. Simply click on 'Forgot password' from the login page and we'll send your an email with instructions on how to reset your password.

If you are unable to re-set your password yourself, write to us here at help@mindmyhouse.com from the email account you use with your account and we can manually re-set your password for you.

There may be a few reasons why this has happened:

• We only started collecting data about this type of site activity from April 2020. It may be that your assignment was from before this date. Use this form to submit any assignments you completed before then.
• The home owner may have disputed that you successfully completed the assignment and MindMyHouse, after investigation, has either agreed or the outcome is still pending.

Character references are a great way to help home owners feel more comfortable about welcoming you into their home. References are different from Testimonials - references are essentially short character references from colleagues, current or previous employers, friends, family, or even neighbours.

To add an external character reference from someone who knows you, follow the steps below:

1. Go to the 'My references' page
2. Click the blue 'Request a reference' button
3. Enter in your referee's firstname, then click 'Next'
4. Click the 'Copy link' button (this copies it to your clipboard)
5. Share this special link with your referee (either via email, or social media)

Then, your referee needs to:

1. Use the special link you just shared with them
2. Write your reference
3. Validate their email (this is a once only step, so that we know they are a real human!)