Help Centre

To add your own testimonial/review for a home owner or house sitter, following the steps below:

• Make sure you are logged in to the site
• Go the 'My testimonials > Write testimonial' section from your dashboard and find them via the search form
• Fill out the form and click the 'Add testimonial' button to submit it

An email will go to the person, notifying them that you have written a testimonial for them, which they have to approve.

To request a testimonial/review from another member, following the steps below:

• Make sure you are logged in to the site
• Go the 'My testimonials > Request testimonial' section from your dashboard and enter the persons' first and last names into the search form
• Click the 'Request testimonial' button to send your request

An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.

Many home owners are cautious about allowing house sitters move into their homes without checking their references/testimonials first. It is strongly recommended that you do provide references/testimonials. These can be from your estate agent or a former or current landlord. They could also be from previous satisfied home owners who have used and enjoyed your house sitting services. Basically the home owner just wants to have some idea of who you are to reassure them that you're not wanted in three states! Also, home owners can easily see which house sitters have references by doing a simple search, so it's a good idea to have references/testimonials to improve your chances of being contacted.

Character references are a great way to help home owners feel more comfortable about welcoming you into their home. References are different from Testimonials - references are essentially short character references from colleagues, current or previous employers, friends, family, or even neighbours.

To add an external character reference from someone who knows you, follow the steps below:

1. Go to the 'My references' page
2. Click the blue 'Request a reference' button
3. Enter in your referee's firstname, then click 'Next'
4. Click the 'Copy link' button (this copies it to your clipboard)
5. Share this special link with your referee (either via email, or social media)

Then, your referee needs to:

1. Use the special link you just shared with them
2. Write your reference
3. Validate their email (this is a once only step, so that we know they are a real human!)

To add a personal character reference, please see this FAQ.

If instead you simply want to upload an external document to your listing, you first need to upload you document to a third party site first as a PDF document eg.Dropbox, OneDrive, CloudMe- all of these services are free :). 

 Once you have uploaded your document/s:

1. Login to our account
2. Go to the 'Edit my listing' page
3. Scroll down to the 'References' section
4. Add the URL for your PDF

A 'URL' is the link to the document. You can get that from wherever you uploaded the document, usually via a 'Share' button or function. We also advise you convert any Word documents to the PDF format, as many people may not have the Microsoft Word application installed.

Also, please note that there is a limit of five URLs. If you reach this limit, you can try sharing a folder, instead of individual files. That way you only need to use one slot and share as many files as you like.

Dropbox

To share a document, or folder via Dropbox:

1. Login to Dropbox
2. Upload your file
3. Click on the 'Share' button to the right of your document
4. Click on the 'Create a link' text
5. Click the 'Copy link' text
6. Navigate back to your MindMyHouse account
7. In the References box, paste the URL you just copied into the References URL field.
8. Click the 'Plus' icon if you want to add more URLs
9. Save your listing

Microsoft OneDrive

To share a document, or folder via OneDrive:

1. Login to OneDrive
2. Upload your file
3. Click on the file to view the file
4. Click the 'Share' button (top left)
5. Click the 'Get a link' button
6. Click on the 'Copy' button to copy the URL
7. Navigate back to your MindMyHouse account
8. In the References box, paste the URL you just copied into the References URL field.
9. Click the 'Plus' icon if you want to add more URLs
10. Save your listing

CloudMe

To share a document, or folder via CloudMe:

1. Login to CloudMe
2. Upload your file
3. Click on the file to select the file
4. Click the 'Share' button
5. Click the 'Copy link' button
6. Navigate back to your MindMyHouse account
7. In the References box, paste the URL you just copied into the References URL field.
8. Click the 'Plus' icon if you want to add more URLs
9. Save your listing

Google Drive

To share a document, or folder via Google Drive:

1. Login to Google Drive
2. Upload your file
3. Double click on the file to view the file in Google Drive
4. Click the blue 'Share' button (top right)
5. Change the general access to 'Anyone with a link'
6. Click the 'Copy link' button
7. Navigate back to your MindMyHouse account
8. In the References box, paste the URL you just copied into the References URL field.
9. Click the 'Plus' icon if you want to add more URLs
10. Save your listing