Once you have uploaded you reference/s:
A 'URL' is the link to the document. You can get that from wherever you uploaded the document, usually via a 'Share' button or function. We also advise you convert any Word documents to the PDF format, as many people may not have the Microsoft Word application installed.
Also, please note that there is a limit of five URLs. If you reach this limit, you can try sharing a folder, instead of individual files. That way you only need to use one slot and share as many files as you like.
To share a document, or folder via Dropbox:
To share a document, or folder via OneDrive:
To share a document, or folder via CloudMe:
To share a document, or folder via Google Drive:
To request a testimonial/review from another member, following the steps below:
An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.
Approvals for home owner listings should only take about 24 hours. If it is taking longer than that, we apologise for the delay. We have found that it's necessary to have a manual check in place, in case someone posts something that isn't appropriate for our service.
Please be assured that your messages are being sent to home owners.
Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.
We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:
We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site, including email templates. We send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates, or thirty days after the listing was approved, if it's a listing with variable dates.
To encourage home owners to reply to your messages to them it's a good idea to create your own sitter available listing complete with three nice photos of your choosing. Until you create your own listing, home owners can't add you to their Shortlist of favourite house sitter candidates. Having a listing on our site will show home owners that you are a real person who deserves a reply!
Also, we have a feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list:
If you've forgotten your password, it's no problem to reset it. Simply click on 'Forgot password' from the login page and we'll send your an email with instructions on how to reset your password.
If you are unable to re-set your password yourself, write to us here at firstname.lastname@example.org from the email account you use with your account and we can manually re-set your password for you.