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Help Centre

Top Questions

Getting started with your home owner account in ten easy steps

After successfully activating your account, log into your MindMyHouse account. The first thing you will see after logging in is your dashboard. Your Dashboard contains the most commonly used functions and links to help you manage your account.
The first thing to do, after logging in, is to go to the “My account” page and verify your email address. This is important in order to receive email alerts. Just click the link highlighted in yellow on the “My account“ page. If you can't see this link, then you have a probably already done this step.
Next, add your personal details to the “My account“ page (such as your current address, profile, spoken languages, phone, etc). This is important, as some of this information is used in your profile.
Next, it's time to create your “Sitter wanted” listing, also commonly known as your house sitting assignment. Having a 'sitter wanted' listing with photos of your house and pets is very important and the best way to get house sitters interested. To get started with your listing, choose the “Edit my listing/profile” link from the “Home owner” main menu, or your dashboard.
Editing your profile may take some time, so just save as draft and you can always come back to it later. Make sure you add your sit dates as well! Sit dates are super important, and are the main way that you can manage your assignments (and sitters).
Next, after you have completed and published your listing, it's time to familiarise yourself with your Message Centre, where messages from potential sitters will come in.
Next, check out the "Manage my sitters" page. This is where you can see who has applied for your house sitting assignment, and where you need to eventually choose a sitter, or where you can cancel a set of dates.
Next, please have a look at our house sitting agreement. Generally, our advice is that you should meet with your house sitter first before agreeing to the assignment (yes, you can do this online, but in person is always best). During this meeting, you should go through the house sitting agreement with them, so that your (and their) expectations are met and agreed upon. This document can be downloaded from our Help centre.
If your sitter is coming from oveseas, please consider any VISA requirements that they may need to enter your country.
That's it. You're pretty much ready to go. You can now start contacting house sitters directly, by using our search page, or you can try our 'Local sitter search' as well, which shows local sitters who live near you, or wait until sitters reply to your listing.