Help Centre

1. After successfully activating your account, log into your MindMyHouse account. The first thing you will see after logging in is your dashboard. Your Dashboard contains the most commonly used functions  and links to help you manage your account.
2. The first thing to do, after logging in, is to go to the “My account” page and verify your email address. This is important in order to receive email alerts. Just click the link highlighted in yellow on the “My account “ page. If you can't see this link, then you have a probably already done this step.
3. Next, add your personal details to the “My account“ page (such as your current address, spoken languages, phone, etc). This is important, as some of this information is used in your profile.
4. Next, set up an email alert (or two), so that you can be notified of upcoming house sitting assignments that are posted to MindMyHouse, on a daily basis. To do this, simply make a search for house sitting assignments in the country you are interested in, then click the “Create an email alert” link (located just below the search filters). This step is essential to ensure that you get the most out of your MindMyHouse account!
5. Next, it's time to create your “Sitter available” listing, also commonly known as your profile. Having a listing very important, as homeowners look at this, to help them choose a house sitter. To get started with your listing, choose the “Edit my listing/profile” link from the “House sitter” main menu, or dashboard.
6. This last step (ie. editing your profile) may take some time, so just save as draft and you can always come back to it later. Make sure you some photos as well!
7. Next, after you have completed and published your listing, it's time to add some references. This can be done choosing the “My references” link from the “House sitter” main menu, or dashboard. Please see this FAQ if you need further help references. Also, please note testimonials can only be added after you have completed an assignment.
8. Next, it's time to update your availability calendar. This is used to mark out dates that you are not available for house sitting. To do this, choose the “My availability calendar” link from the “House sitter” main menu.
9. Next, if you are a member of another house sitting website, and would like us to import your testimonials from this other website, please use the “Bring my reputation” link from the “House sitter” main menu.
10. That's it. You're pretty much ready to go. It’s time to start applying for house sitting assignments and contacting home owners. 

1. After successfully activating your account, log into your MindMyHouse account. The first thing you will see after logging in is your dashboard. Your Dashboard contains the most commonly used functions and links to help you manage your account.
2. The first thing to do, after logging in, is to go to the “My account” page and verify your email address. This is important in order to receive email alerts. Just click the link highlighted in yellow on the “My account“ page. If you can't see this link, then you have a probably already done this step.
3. Next, add your personal details to the “My account“ page (such as your current address, profile, spoken languages, phone, etc). This is important, as some of this information is used in your profile.
4. Next, it's time to create your “Sitter wanted” listing, also commonly known as your house sitting assignment. Having a 'sitter wanted' listing with photos of your house and pets is very important and the best way to get house sitters interested. To get started with your listing, choose the “Edit my listing/profile” link from the “Home owner” main menu, or your dashboard.
5. Editing your profile may take some time, so just save as draft and you can always come back to it later. Make sure you add your sit dates as well! Sit dates are super important, and are the main way that you can manage your assignments (and sitters).
6. Next, after you have completed and published your listing, it's time to familiarise yourself with your Message Centre, where messages from potential sitters will come in.
7. Next, check out the "Manage my sitters" page. This is where you can see who has applied for your house sitting assignment, and where you need to eventually choose a sitter, or where you can cancel a set of dates.
8. Next, please have a look at our house sitting agreement. Generally, our advice is that you should meet with your house sitter first before agreeing to the assignment (yes, you can do this online, but in person is always best). During this meeting, you should go through the house sitting agreement with them, so that your (and their) expectations are met and agreed upon. This document can be downloaded from our Help centre. 
9. If your sitter is coming from oveseas, please consider any VISA requirements that they may need to enter your country.
10. That's it. You're pretty much ready to go. You can now start contacting house sitters directly, by using our search page, or you can try our 'Local sitter search' as well, which shows local sitters who live near you, or wait until sitters reply to your listing. 

Trying the following may help you login successfully:

• Cookies Please ensure that you have enabled your cookies. Don't know what this means? This FAQ explains how to enable them.
• Log out of your account, then delete your existing cookies AND cache, then try to login again. This WIKIpage explains how to delete them.
• Try another web browser or device.
• Passwords We have so many usernames and passwords these days - it's a wonder we can remember them all! If you aren't sure just which password you've used on MindMyHouse choose the 'Forgot my password' option from your member account area. Once you've received an email from us with a new temporary registration password, try to login again using this new password. If you don't receive the email, check your spam folder. If it's not there, it may be that your account expired over 2 years ago and was removed. If that doesn't work, keep reading down this list.
• Browser autocomplete When you enter your email address and password, check that the web browser isn't 'Auto completing' it with the wrong details! if you need help, try Googling it.
• Change of login details Did you change your email address or password the last time you logged into the site? It may be that you made a spelling mistake when typing in your new email address or password. If you can't remember what that spelling mistake was see other FAQs in this section for how to be reminded of your login details.
• Your account may have expired Unfortunately, as per our Privacy Policy and the General Data Protection Regulation (EU), we only store expired accounts for one year after the time they expired. Sorry about that! If you are not sure whether your account expired or not, please send us a message at help@mindmyhouse.com and we can check for you. If you choose to sign up again with a fresh new account, send us a quick email and we can manually adjust your new membership to bring it in line with the 13 months we offer our renewing members : D. We can also retrieve your older testimonials (if you had any), as these are not deleted :) - just let us know if you want these reinstated after you've joined up again.
• The country you are currently in is on our banned list Yes, we are sorry but we do not support some countries (eg. Russia, Afghanistan, Turkey, Morocco, Oman etc) due to spammers and scammers. If this is the case, just send us an email at help@mindmyhouse.com and we will see if we can assist.
• Forgot email address If you can't remember which email address you used to register with as a member, try them all in turn with your usual password. If none of your addresses seem to be working we can remind you of the email address you used to register with the site. Fill out our support form here. Sorry but we cannot remind home owner members of their registration email address for security reasons. Home owner members who have forgotten their email address may need to re-register with MindMyHouse.

If none of the above helps, and you still cannot login to the site, please contact us directly at help@mindmyhouse.com or contact us via our support form.

If you've forgotten your password, it's no problem to reset it. Simply click on 'Forgot password' from the login page and we'll send your an email with instructions on how to reset your password.

If you are unable to re-set your password yourself, write to us here at help@mindmyhouse.com from the email account you use with your account and we can manually re-set your password for you.

If you don't receive an email from us, with instructions, it may be that the email address you entered was wrong (it may have had a typo in it), or it isn't registered with us (tip: try your other email addresses), or your account has expired a while ago and was removed.

To request a testimonial/review from another member, following the steps below:

• Make sure you are logged in to the site
• Go the 'My testimonials > Request testimonial' section from your dashboard and enter the persons' first and last names into the search form
• Click the 'Request testimonial' button to send your request

An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.

Character references are a great way to help home owners feel more comfortable about welcoming you into their home. References are different from Testimonials - references are essentially short character references from colleagues, current or previous employers, friends, family, or even neighbours.

To add an external character reference from someone who knows you, follow the steps below:

1. Go to the 'My references' page
2. Click the blue 'Request a reference' button
3. Enter in your referee's firstname, then click 'Next'
4. Click the 'Copy link' button (this copies it to your clipboard)
5. Share this special link with your referee (either via email, or social media)

Then, your referee needs to:

1. Use the special link you just shared with them
2. Write your reference (maximum 500 characters)

Please be assured that your messages are being sent to home owners.

Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.

We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-09-feburary-2014/

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-22-july-2006/

We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several tools and mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site. For example, when a home owner chooses a sitter, all sitter applicants will be emailed automatically, to let them know, as well as the chosen sitter. Also, we send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates (if they only have one current set to dates).

To encourage home owners to reply to your messages to them it's a good idea to create your own sitter available listing complete with three nice photos of your choosing. Until you create your own listing, home owners can't add you to their favourite house sitter candidates. Having a listing on our site will show home owners that you are a real person who deserves a reply!

Also, we have a feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list:

https://www.mindmyhouse.com/sitters/messages/sent

There may be a few reasons why this has happened:

• We only started collecting data about this type of site activity from April 2020. It may be that your assignment was from before this date. Use this form to submit any assignments you completed before then.
• The home owner may have disputed that you successfully completed the assignment and MindMyHouse, after investigation, has either agreed or the outcome is still pending.