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Help with your account

If I want to remove my listing from your site before my annual membership expires can I have a refund of the unused portion of my fee?

Once you've joined as a house sitter member you are entitled to create and update your listing as many times as you like over the course of a year. You may choose to hide your listing from view for a good portion of that time.

Once you've joined and you have used your account, we consider your membership fee to have been spent (if it's been more than 30 days and if you have sent messages to home owners).

Please also note that your membership is transferable, so you don't cancel it, you can give it to someone who can use it! To transfer your account to someone else you will have to login to your account area and replace all of your information with theirs. Have fun with it!

Please see our Terms and Conditions for more details.

Also, please be assured that we do not keep your credit card details and would never presume to automatically renew your annual membership. Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.