Help Centre

Our site has been set up to receive payment of your membership fee by either your debit or credit card. We're paying a hefty percentage of our gross income to Stripe, a third party merchant services provider, to securely process your payments for us while guaranteeing the security of your financial information. If you don't have your own debit or credit card consider asking to use a friend or relative's card as the card's billing address does not have to match your home address for the payment to go through.

Stripe accepts the following credit and/or debit cards: Visa, Mastercard, American Express, JCB and China UnionPay.

Please also note that MindMyHouse is a New Zealand-based business. Your bank may ask you to pre-authorize your payment, else they may decline it (this is a standard step some US banks apply to international transactions). If your payment is declined, simply contact your bank to approve it, or try a different card.

Please also note that we do not automatically renew your house sitter memberships after your account lapses (after twelve months). Home owner memberships are lifetime (we only charge once). Also, unfortunately we do not accept cheques or money transfers, sorry.

If you are having any trouble paying for your membership, please contact us at support. We are always here to help!