As part of the redesign for version 3, we have made the images in your listings much larger relative to the text. However, to make everything fit well on small screens, medium screens and large screens, we opted for a ‘panoramic’, or horizontal format.
If you upload a portrait image, we will fill in the background with a blurred version of the original, to fit our unique panoramic format.
If you previously uploaded an image (before May 2022) that was in a portrait format, some unfavourable cropping might have happened as we crossed over to the new ‘landscape’ format. To resolve this, can we ask that you edit your listing to delete old, now unsuitable portrait-style listings and upload some new images that work better?