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If there's genuinely something broken with the site, or for some reason our Frequently asked questions or support hasn't help you, fill out the form below and we will endeavour to help you. Please note however that we can't answer all enquiries - there's not enough hours in the day! If it's urgent, our customer support will get back to you.

Please note that we are on holidays currently (January 2014) and not able to answer all queries. We are checking in daily though and will endeavour to respond to the urgent issues however, as best we can.

Report a Problem

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Are you a house sitter or home owner
House sitter
Home owner