Help Centre

The Reply reliability rating is a rating that MindMyHouse gives to each member, to see how reliably they reply to new messages sent to them.

MindMyHouse will calculate this simply as a percentage, from messages received versus messages sent. Please note that it’s only an approximate figure – we will convert the percentage into something like ‘always’, or ’often’,  ‘sometimes’ or ‘rarely’, using the list below. Hopefully there won’t be any of that last one!

• 90-100% always
• 80% very frequently
• 60-70% frequently
• 50% often
• 20-40% usually
• 10% infrequently

For those curious types, we only look for replies to the last 30 new messages received. That way, if you rating is low, you can get it back up again relatively quickly. Also, we have a 7 day delay before we assess your rating, to give you time to reply to new messages sent to you recently.

To instantly get your score back up to 100%, just go into your MindMyHouse Message Centre and reply to all of messages marked 'NEW'  (you only need to reply to the last 30 received).