Help Centre

If your Reply reliability rating is too low, or if you want to improve it, simply make sure that you reply to all members who contact you. That's it. Even if it's just a quick, polite note to say "Sorry, we are unavailable".

To instantly get your score back up to 100%, just go into your MindMyHouse Message Centre and reply to all of messages marked 'NEW'  (you only need to reply to the last 30 received).

To calculate this rating, we simply look at the most recent 30 new messages sent to you from other members, and then we look to see if you replied at some point. If you didn't reply, your score will be lower. When you do reply, your score will increase.

For those curious types, we basically divide the number of new emails received by the number of your replies, to calculate your rating. If your rating is low, you can get it back up again relatively quickly, as we only look at 30 of your most recent messages received. Also, we have a 7 day delay before we assess your rating, to give you time to reply to new messages sent to you recently.

If you still feel that your rating is too low after reading this, please contact support at help@mindmyhouse.com and we can check for you :)

Lastly, if you were sent messages, but never received them at your personal email inbox, it may be that they were caught in your spam folder – therefore check your spam folder in case they are being caught by your spam filter. You can also read this FAQ about this problem.