Help Centre

Character references are a great way to help home owners feel more comfortable about welcoming you into their home. References are different from Testimonials - references are essentially short character references from colleagues, current or previous employers, friends, family, or even neighbours.

To add an external character reference from someone who knows you, follow the steps below:

1. Go to the 'My references' page
2. Click the blue 'Request a reference' button
3. Enter in your referee's firstname, then click 'Next'
4. Click the 'Copy link' button (this copies it to your clipboard)
5. Share this special link with your referee (either via email, or social media)

Then, your referee needs to:

1. Use the special link you just shared with them
2. Write your reference
3. Validate their email (this is a once only step, so that we know they are a real human!)